Shipments in Italy are delivered in 24/48h via DHL EXPRESS .

Shipments all over the world are managed with DHL EXPRESS and the recipient has the possibility to manage the progress of the shipment with the DHL ON DEMAND DELIVERY service.

For shipments outside the European community the shipment is accompanied by a tax invoice.

Customs charges are the responsibility of the customer.

If the customer decides not to receive the package, therefore not to pay the requested customs charges, the total customs charges paid to return the shipment will be withheld from the order refund.

To change the shipping address of the order, the customer can contact Boutique Jole SAS within 2 hours of placing the order at ecommerce@jole.it or on 0828 300168.

Orders are shipped from Boutique Jole SAS , from Monday to Friday from 09:00 to 13:30. Orders placed on Sunday will be managed from the following Monday afternoon.

All customers who place an order establish a commercial relationship with Boutique Jole SAS and therefore undertake to accept delivery of their package. If the customer requests the return to the sender, any shipping costs charged to Boutique Jole SAS will be deducted from the refund due to the customer.

Boutique Jole SAS shipments are insured free of charge against theft and accidental damage. Once the shipment reaches its destination, the insurance loses its validity.